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Training

Your Safety We Care About You – Be Safe

Your safety – we care about you Always wear a safety vest when you exit the building. For example: when bringing food out to customers, taking out trash, on a travel path, etc. Always look both ways and be careful when taking food to a customer Report any parking lot lights not working to management [...]

Fire Loss Prevention

Your ANSUL Fire Suppression System is one of the most important pieces of equipment within your restaurant. If properly maintained, your system should provide years of protection.

Conducting An Effective Safety Travel Path

When it comes to safety of our customer’s there are a few key areas that should be included in your restaurant travel paths.

PRESSURE WASHING SAFETY

When PRESSURE WASHING, be sure to ALWAYS DO THE FOLLOWING: Wear a bright colored Safety Vest – REQUIRED Mark off area with Safety Cone(s) to protect the employee – REQUIRED Watch for vehicles - REQUIRED Take breaks often – See the Pressure Washers Instruction Manual – REQUIRED Pressure wash during slow times. If you are [...]

Personal Protective Equipment Reduce Employee Injuries

Personal protective equipment plays a key role in safety. Personal Protective Equipment (PPE) can aid in preventing injuries to the hands, arms, body, and even the face and eyes. Depending on the job, PPE can be utilized to prevent slip/falls, eye injuries, burns, being hit by a vehicle, cuts, and contact with chemicals. The priority [...]

Stop Holiday Fraud – Tips for Owners to Combat Gift Card Theft and Counterfeit Bills

Stop Holiday Fraud – Tips for Owners to Combat Gift Card Theft and Counterfeit Bills The holidays can be a great time of year for owner-operators with gift card sales and more customers stopping in for a bite while on the road. The downside? It also can be a prime time for fraud, between increased [...]

Safe Driving Policy: Company Owned Vehicles and Personal Owned Vehicles

It is recommended that your business have a policy in place related to Safe Driving. This should be reviewed and signed by anyone that might ever drive on company business including Office Staff, DO, Supervisors, Managers, Maintenance, etc. Encouraging good driving is good business. Having a safe driving policy can protect your staff, and enhance [...]

Sweet Tea Cleaning Procedures Reminder

April 20, 2015 Sweet Tea Cleaning Procedures Reminder Serving customers safe, high quality food and beverages is a top priority. We have recently seen sweet tea complaints, specifically involving customers alleging that their tea has a cleaning chemical taste. Please review the operations procedures highlighted below and ensure that they are being properly followed at [...]

Best Practices to Prevent Restaurant Fires

Best Practices to Prevent Restaurant Fires      Your restaurants face the possibility of oil fires which can cost the system money in terms of lost sales, customer perception, worker injuries, property damage, insurance costs, and money. As a result, you should be sure to at least do the minimum to prevent them. Basic Fire Prevention Measures: [...]

VIDEO: Safety – The Basics

Manager’s Safety University

Prevent Foodborne Illness

3 tips to ensure clean and sanitary food-contact surfaces Cleaning and sanitizing food-contact surfaces is one of the most important steps to prevent foodborne illness. Here are a few reminders to protect guests: Reinforce the need for vigilant cleaning and sanitizing practices. Pathogens can spread to food from equipment that hasn't been properly cleaned and [...]

Coffee Cup / Lid

We are all familiar with the importance of coffee being served properly and now is a great time to bring extra awareness to the issue. In looking at these types of claims, we see that the allegations seems to fall into three categories: Lids not attached Fully and Securely according to procedures Coffee Coming Up Through the Drinking Port [...]

VIDEO: Importance of Personal Excess Coverage

Learn about the importance of Personal Excess for Owner/Operators

ACH/Wire and Bank Fraud

Learn about preventing and protecting your money in your business bank account.

Beverage Tower Cleaning

Properly cleaning beverage towers according to schedules is important for many reasons

Color Coding Importance

The importance of a color coordinated cleaning and safety system

Mop Head Maintenance

Improperly cleaning or not replacing mop heads can create dangers

Making Safety Training Count

Effective training which is fun and impacts everyone behavior is key.

Unruly Customers

Dealing with unruly customers is a difficult task, but one that has to be managed properly through employee training.

Playplace Cleaning and Safety

PlayPlace Cleaning is important in ensuring a safe and fun experience for kids.

Fryer Station Safety – Fire Prevention

Fry Station Safety and Risk Reduction Reference                     Source: Frymaster

VIDEO: Managers Role – Your Safety, Your Profits

You are required to make sure safe practices are part of your everyday operations which involves promoting a culture which values an enthusiastic and safety-conscious workplace. In this video, learn some simple ways to get more involved in upgrade your safety culture, to prevent injuries and improve the bottom line.

VIDEO: Posters and Signs

Video on the effective use of posters to prevent injuries. Includes proper placement, near the actual hazard, and in areas employees frequent.

VIDEO: Ladder Safety

Video outlining proper use of ladders, to include both portable and fixed ladders.

Profit Sheet: Safety Meetings

Profit Sheets outline the top 10 major cost drivers for Owner/Operators in regard to employee injuries. In this sheet, the importance of safety meetings in reducing costly injuries is discussed, along with references to safety materials that may be used during meetings.

Robbery Policy

An overview of a sample robbery policy, plus an attached for for all employees to sign. By formalizing training to employees, you can reduce exposure to the possible tragic consequences of robberies.

Safe Driving Policy

Discussion on why a safe driver policy is important, even if you do not have company vehicles (hint - you can still be held liable for accidents in cars owned by your employees, if they are driving on company business). Also links to a sample policy that is ready to be used, or modified, for your needs.

Making Safety Meetings Work

Article on how to make safety meetings effective, and how to keep them effective. Discusses the make up of a safety committee, and the importance of safety meetings in upgrading your safety culture.

Establishing a Safety Culture

A safety culture is the same as the culture of quality at McDonalds. Once in place, employees know what is expected of them, and work that way without being told. Article discusses ways to create an effective safety culture at your stores.

Personal Protective Equipment

Article on the importance of Personal Protective Equipment (PPE), and where PPE is most important. Also discusses ways to ensure employees wear proper PPE when required.

SAFETY PRODUCT: L3 to reinforce workplace safety

Review of innovative training system that can be taylored ot individual employees. Works by playing short videos while they wash their hands. Also logs when the employee has washed his or her hands, and what videos they have seen.

QUICK PRINT: Work Comp Claims Management

Claims management guide, to include investigation, how to interview witnesses, determining root cause, and other important items.

QUICK PRINT: “Back” to Lifting

A review of why people have back injuries (hint - its not just the weight of the object lifted), and how to prevent back injuries. Note - in many areas, strains have now passed slips and falls as the number one employee injury type.

QUICK PRINT: Slip, Trip, and Fall Prevention

Review of ways to prevent slips and falls, one of the most costly and common injury types at restaurants.

Accident Investigation – Stop Injuries Now

Safety programs are designed to prevent injuries from occurring.  Yet, no matter how detailed the program is, sometimes an injury may occur.  When an injury does occur, the Owner/Operator is presented with an opportunity to learn from this injury and prevent similar ones from happening again.  Reducing the chances for a similar type of injury, however, requires a root cause analysis.  The root cause analysis, along with effective corrective action, will lead to improved preventative measures for injuries.  How does the Owner/Operator accomplish these two items?  (read more below) Root Cause Analysis When performing an accident investigation, it is important to look beyond the circumstances of the immediate injury. When conducting a root cause analysis, be sure to address the following: Training – Was the employee properly trained to perform the task? Supervisors – Were the supervisors enforcing safety rules? Time of Day – Helps to identify trends more easily. Experience – Was the employee experienced in this task? Equipment – Was the employee using the proper equipment for the task (such as the guarded grill scrapers)? Personal Protective Equipment – Was the employee wearing required personal protective equipment? Conditions – Staffing – Were conditions different that day?  Was the shift properly staffed?  Was work heavier than normal?  Conditions – Environment – Was the equipment functioning properly?  Were the floors wet?  Were materials stacked in employee traffic areas?  Keep asking the “Who, What, Where, Why and When”, until you get a specific cause or reason. […]

QUICK PRINT: Hiring Day

Hiring day means that you may have many, untrained workers on-staff at once. Article discusses ways to train employees, plus documentation to ensure that you train the right way, every time.

QUICK PRINT: Profit From Workers Compensation

Article on how Worker's Compensation claims, or lack thereof, can cause your premiums to increase or decrease. Shows the direct costs associated with increased Worker's Compensation premiums.

Safety Training For New Hires

How to properly train new employees to ensure safe work, and reduction in overall injuries. New employees constitute the highest injury rates.