Running a successful business involves more than just providing quality products and services; it also requires meticulous attention to customer incidents that occur on your property. Whether you manage a retail store, a restaurant, a hotel, or any other type of establishment that welcomes customers, documenting these incidents is a crucial aspect of ensuring customer [...]
What is Spoliation? Spoliation is the destruction of evidence, whether negligent or intentional, that should be preserved for a lawsuit. Depending on the jurisdiction, a spoliation claim may be brought as an independent cause of action or may be raised as the basis of a discovery dispute or seeking an adverse presumption against the [...]
Courts across the country have long held that the obligations of an owner or manager of a commercial property that is open to customers include a duty to ensure the customer’s safety, while they are on the premises. Similar duties exist in every state that require commercial vehicle owners to ensure those vehicles are maintained [...]
Not long ago, I saw a football player working out hard in a gym during the offseason. He was wearing a t-shirt that read, “Championships are won in the offseason.” I found the sentiment profound and surprisingly applicable to the defense of personal injury cases. Our cases are often won or lost before a lawsuit [...]
It’s difficult to oversee day-to-day activities across all of your stores. It’s even more challenging to be physically on location managing critical claims, which require more time and money. The bottom line: customer and employee incidents can result in liabilities, hindering profit margins if measures are not in place to protect you from damages [...]
A safety survey can help save you money in future premiums by identifying unsafe conditions before an injury occurs. As an Owner/Operator, you are responsible for providing a safe environment for your customers and employees. Conducting your own restaurant safety surveys will allow you to cost-effectively identify problems and get them fixed before someone is [...]
Report maintenance issues to management immediately Check equipment and furniture regularly for damage Take damaged equipment or furniture out of service or block area off completely with a cone, sign, and warning tape Inspect toilet paper dispensers, toilet seats, changing tables, high chairs, and bathroom door finger guards regularly If you see spills on the [...]
Video surveillance system continue to evolve with new technology to better help to protect your restaurant, customers, and crew. Today we see many camera possibilities, cameras that operate in low light with high resolution color, monitoring with storage capabilities of 1 year, and cameras that include audio surveillance.
Every camera has a job just like your employees. Click on the link below to view best camera placement locations throughout your store.
https://vimeo.com/388713186 CLICK HERE to register and complete the training.
Video on the importance of cameras in preventing fraud and crime at your stores. Also discusses placement, and use as an accident investigation tool.
A ready to use accident investigation form, complete with instructions on helpful items to look for, to properly investigation the injury and prevent reoccurrance, as well as fraud prevention.
Claims management guide, to include investigation, how to interview witnesses, determining root cause, and other important items.
Safety programs are designed to prevent injuries from occurring. Yet, no matter how detailed the program is, sometimes an injury may occur. When an injury does occur, the Owner/Operator is presented with an opportunity to learn from this injury and prevent similar ones from happening again. Reducing the chances for a similar type of injury, [...]