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Claims Management

International Travel

For this topic, it is recommended you use the US Department of State’s web site and resources provided below. International Travel <- Click Here        

International Travel2023-10-25T17:31:59+00:00

ADA Guide to Service Animals

ADA Guide to Service Animals The ADA explains what businesses and state/local governments must do to make sure that they do not discriminate against a member of the public with a disability who uses a service animal. Generally, businesses and non-profits that are open to the public as well as state/local governments must allow service [...]

ADA Guide to Service Animals2023-10-24T19:55:06+00:00

Importance of Documenting Customer Incidents

Running a successful business involves more than just providing quality products and services; it also requires meticulous attention to customer incidents that occur on your property. Documenting these incidents is a crucial aspect of ensuring customer satisfaction, legal protection, and continuous improvement. 1. Enhancing Customer Satisfaction Documenting customer incidents is a fundamental step in maintaining [...]

Importance of Documenting Customer Incidents2024-04-22T16:57:09+00:00

What is Spoliation?

What is Spoliation?             Spoliation is the destruction of evidence, whether negligent or intentional, that should be preserved for a lawsuit. Depending on the jurisdiction, a spoliation claim may be brought as an independent cause of action or may be raised as the basis of a discovery dispute or seeking an adverse presumption against the [...]

What is Spoliation?2024-01-22T20:34:57+00:00

Spoliation of Evidence 101- What to do Today to Help Win Tomorrow

Courts across the country have long held that the obligations of an owner or manager of a commercial property that is open to customers include a duty to ensure the customer’s safety, while they are on the premises.  Similar duties exist in every state that require commercial vehicle owners to ensure those vehicles are maintained [...]

Spoliation of Evidence 101- What to do Today to Help Win Tomorrow2024-01-22T20:35:16+00:00

Preserve That Video- Claims Insight from a Defense Attorney

Not long ago, I saw a football player working out hard in a gym during the offseason. He was wearing a t-shirt that read, “Championships are won in the offseason.” I found the sentiment profound and surprisingly applicable to the defense of personal injury cases. Our cases are often won or lost before a lawsuit [...]

Preserve That Video- Claims Insight from a Defense Attorney2023-02-01T20:05:28+00:00

Social Inflation

Social inflation is the trend of rising insurance costs due to increased litigation, plaintiff-friendly judgments and so-called “nuclear” jury awards – also shows no signs of slowing, and litigation funding is an added concern for insurers (insurance companies and insurance markets). With the rise in inflation, claim costs in several lines of coverage including commercial [...]

Social Inflation2022-06-17T17:33:22+00:00

Are You Prepared for a Property Claim?

Being prepared for a property loss is critical to minimizing the total cost of a large loss and its impact on future premiums. A major property loss is rare, but most insureds do have losses. Since handling a loss is not a normal part of your daily routine, it can raise many questions and potential [...]

Are You Prepared for a Property Claim?2024-04-12T16:10:36+00:00

Restaurant Safety Surveys- Is your restaurant safe?

A safety survey can help save you money in future premiums by identifying unsafe conditions before an injury occurs. As an Owner/Operator, you are responsible for providing a safe environment for your customers and employees. Conducting your own restaurant safety surveys will allow you to cost-effectively identify problems and get them fixed before someone is [...]

Restaurant Safety Surveys- Is your restaurant safe?2021-12-03T19:09:30+00:00

Video Camera Placement

When placing cameras, you want to eliminate any “blind spots” and also focus on covering areas that will provide value (i.e. high foot traffic versus bare walls).

Video Camera Placement2016-03-21T21:11:37+00:00

Invest In Upgrading Your Camera System

Video surveillance system continue to evolve with new technology to better help to protect your restaurant, customers, and crew. Today we see many camera possibilities, cameras that operate in low light with high resolution color, monitoring with storage capabilities of 1 year, and cameras that include audio surveillance.

Invest In Upgrading Your Camera System2020-07-01T22:43:51+00:00

Conducting An Effective Safety Travel Path

When it comes to safety of our customer’s there are a few key areas that should be included in your restaurant travel paths.

Conducting An Effective Safety Travel Path2020-07-01T22:43:51+00:00

Preparing, Responding, and Recovering from Emergencies and Natural Disasters

Preparing, Responding, and Recovering from Emergencies and Natural Disasters If a natural disaster hits, we want to help our customers take the steps to help keep their doors open. A business that can't open after a disaster loses money daily. Click here for more information    

Preparing, Responding, and Recovering from Emergencies and Natural Disasters2015-09-11T20:31:22+00:00

Managing Claims and Preventing Reoccurrence

We hear employers all the time saying, "I think the claim is fraud", "I don't agree with the insurance adjuster", "It was just bad luck", etc. As a first step, the following should always be researched for insight: 1.)  What did the video footage reveal?  Was video 30 minutes prior and 30 minutes after saved? Was [...]

Managing Claims and Preventing Reoccurrence2018-03-31T14:02:33+00:00

Workers Compensaton: Claims Management Checklist

Easy for to use to make sure that your employee claims are investigated, tracked, and filed the right way, every time. Proper claims management can greatly reduce potential for litigation, and also prevent like injuries from happening again.

Workers Compensaton: Claims Management Checklist2020-08-24T20:35:40+00:00

Profit Sheet: Safety Meetings

Profit Sheets outline the top 10 major cost drivers for Owner/Operators in regard to employee injuries. In this sheet, the importance of safety meetings in reducing costly injuries is discussed, along with references to safety materials that may be used during meetings.

Profit Sheet: Safety Meetings2022-11-04T16:00:40+00:00

Profit Sheet: Motor Vehicle Accidents

Profit Sheets outline the top 10 major cost drivers for Owner/Operators in regard to employee injuries. In this sheet, causes of motor vehicle accidents, ways to reduce cost and exposures, and trainng materials are discussed.

Profit Sheet: Motor Vehicle Accidents2022-11-04T16:01:13+00:00

Profit Sheet: Claims Management

Profit Sheets outline the top 10 major cost drivers for Owner/Operators in regard to employee injuries. This sheet discusses how claims 'head south,' and lead to litigation, similar injuries from occurring, as well as what you can do to prevent this from happening.

Profit Sheet: Claims Management2022-11-02T16:37:27+00:00

Workers Compensation – Fraud Warning Signs

Article outlining the common indicators of Worker's Compensation fraud, and the importance of reporting concerns to the insurance carrier when reporting the claim itself.

Workers Compensation – Fraud Warning Signs2020-07-01T22:44:05+00:00


Article outlining the 7 Day Rule in regards to Worker's Compensation costs. In addition to various laws regarding reporting of injuries, returning employees to work after an injury, within 7 days, can reduce the hit to your insurance premiums.

7 – LIVE BY CHANCE OR DESIGN2020-01-27T17:45:57+00:00

FORM: Employee Accident/Incident Investigation Form

A ready to use accident investigation form, complete with instructions on helpful items to look for, to properly investigation the injury and prevent reoccurrance, as well as fraud prevention.

FORM: Employee Accident/Incident Investigation Form2023-07-31T12:14:12+00:00

QUICK PRINT: Work Comp Claims Management

Claims management guide, to include investigation, how to interview witnesses, determining root cause, and other important items.

QUICK PRINT: Work Comp Claims Management2013-06-17T02:36:32+00:00

Accident Investigation – Stop Injuries Now

Safety programs are designed to prevent injuries from occurring.  Yet, no matter how detailed the program is, sometimes an injury may occur.  When an injury does occur, the Owner/Operator is presented with an opportunity to learn from this injury and prevent similar ones from happening again.  Reducing the chances for a similar type of injury, [...]

Accident Investigation – Stop Injuries Now2011-07-30T02:41:44+00:00

Preventing Fraud in the Workplace

Article on how to reduce exposure to fraudulent Worker's Compensation claims. Expands into investigation, claims reporting, hiring of the right employees, and training.

Preventing Fraud in the Workplace2013-06-17T02:47:45+00:00

What You Don’t Know Can Really Hurt You

Article discussing the hidden costs of employee injuries, which can be 5 - 10 times greater than the direct costs. Costs include lost time, hiring and training of new employees, reduced productivity, etc.

What You Don’t Know Can Really Hurt You2020-01-27T17:49:20+00:00