Restaurant and food service is one of the largest industries in the United States. As a business owner and manager in this industry, you face unique challenges ranging from hiring, training, and retaining employees; service quality; rising costs; and regulatory demands, to name a few. Additionally, workplace accidents can have a huge impact on your [...]
Complete the form below to access the Expected Changes in the Workplace in 2021 Webinar. Fill out the form to watch the video
SKECHERS launched in 1992 with a black utility boot for men, a style that became an icon of the grunge generation. In the years since, we've grown into a global footwear leader offering thousands of work, casual, fashion, and performance shoes for all ages – but we've remained true to our utility heritage, expanding our [...]
Daily cleaning and disinfecting your facilities is an important part of your hygiene protocol. Unfortunately, airborne and surface pathogens and mold can still exist, even if a high standard of manual hygiene procedures are in place. Manual surface disinfection of work surfaces, machinery and freezers etc. allow an unusually high number of bacteria to remain. [...]
The EPLI Helpline is a great source for information related to the following and more related to COVID-19 Virus related incidents. FLSA and FMLA violations of the Families First law Violations of state COVID-19 laws Disability discrimination claims and medical record confidentiality breaches under the ADA Violations of the WARN Act Whistleblower retaliation against employees [...]
Implementing these extra precautionary measures is another way employees can feel good about where they work, and customers can trust their favorite food/ beverage is being prepared by healthy crew members. This is one of the many ways everyone is doing its part to help stop the spread of COVID-19 at this critical time. — [...]
COVID-19 is a key focus on restaurant businesses, many employers are left wondering what more they can do to further protect their workers and customers. The websites below have the latest information specific to restaurants including posters and how to articles to protect yourself and your team from being exposed to or spreading the COVID-19 [...]
Active shooter events in the United States have risen dramatically in recent years. This webinar, hosted by the National Restaurant Association in partnership with JacksonLewis discusses: Key components of an active shooter response policy. Law enforcement recommendations. Potential workplace violence indicators. Steps to address previous violent behavior or indicators of violence. Actions to prevent and [...]
Establishing a safety and health program in your workplace is one of the most effective ways of protecting your most valuable asset: your workers. Losing workers to injury or illness, even for a short time, can cause significant disruption and cost—to you as well as the workers and their families. It can also damage workplace [...]
Every day, safety conversations take place between Owner/Operators and managers, between safety professionals and workers, and—most importantly—between front-line supervisors and the workers who report to them. These conversations have great potential for improving workplace safety and health. CLICK HERE to learn more about: Safety Conversations: The Basics Tips for Different Types of Safety Conversations The [...]
Safety can be so easy to forget, yet very painful to remember. As a former QSR risk manager I know the unpredictability of accidents can allow even the most safety conscious managers to let their guard down. Keeping safety equipment and first aid items in stock and available is a universal and ongoing challenge for [...]
As one of the largest employee information services in the country, InfoMart can screen & identify applicants with the greatest potential for future success. For nearly three decades, InfoMart has helped everyone from small businesses to Fortune 500 enterprises Get the Whole Story on their potential employees. With cutting-edge technology and tried-&-true background screening methods, [...]
Your safety – we care about you Always wear a safety vest when you exit the building. For example: when bringing food out to customers, taking out trash, on a travel path, etc. Always look both ways and be careful when taking food to a customer Report any parking lot lights not working to management [...]
Don’t get burned! Always wear proper gloves, face shield, apron, etc. When cleaning cooking equipment Use extra caution around the grill, fryer, and when pouring coffee Keep the floor clean and dry around cooking equipment Be aware of yourself and others when in work areas and never run Click to download the free poster.
Report maintenance issues to management immediately Check equipment and furniture regularly for damage Take damaged equipment or furniture out of service or block area off completely with a cone, sign, and warning tape Inspect toilet paper dispensers, toilet seats, changing tables, high chairs, and bathroom door finger guards regularly If you see spills on the [...]
Slips and falls: our shoe policy! You are required to wear approved slip resistant shoes 100% of the time Proper slip resistant shoes keep you and others safe Owner/Operator special pricing is available; ask your manager for details Click to download the free poster.
Your safety – we care about you Always wear a safety vest when you exit the building. For example: when bringing food out to customers, taking out trash, on a travel path, etc. Always look both ways and be careful when taking food to a customer Report any parking lot lights not working to management [...]
Back strains can easily be prevented: Get close to the object. Bend at your hips and knees. Lift smoothly and slowly, keeping the object close to your body. Keep the load between your knees and shoulders. Pivot with your feet instead of twisting your back. • Store heavy items on middle shelves to reduce lifting. [...]
Personal protective equipment (PPE) saves the day Use the right PPE for each job Slip resistant shoes Face–shield, apron, and gloves when cleaning fryers and grills Safety box cutter when opening boxes And more – ask your manager about the right PPE for the job Inspect and report any missing, old, or damaged items to management Be an example [...]
Background checks are relatively commonplace in many industries, but others don’t see the value. When debating whether to run checks, consider this: 69% of employers have made a bad hire. Of those, 41% reported that a bad hire had cost them $25,000 with nearly 25% reporting that a bad hire had cost them more [...]
One of the main considerations for changing from standard parking lot lighting to LED lighting is the cost savings on your electrical bill. Studies have shown that parking lot lighting constitutes about 12% of your monthly electric bill. Although 12% may not seem like a ‘deep well’ of cost to look to, one store in [...]
When PRESSURE WASHING, be sure to ALWAYS DO THE FOLLOWING: Wear a bright colored Safety Vest – REQUIRED Mark off area with Safety Cone(s) to protect the employee – REQUIRED Watch for vehicles - REQUIRED Take breaks often – See the Pressure Washers Instruction Manual – REQUIRED Pressure wash during slow times. If you are [...]
Preparing, Responding, and Recovering from Emergencies and Natural Disasters If a natural disaster hits, we want to help our customers take the steps to help keep their doors open. A business that can't open after a disaster loses money daily. Click here for more information
Every camera has a job just like your employees. Click on the link below to view best camera placement locations throughout your store.
“I Am Fine” – What to do if someone refuses treatment? Each of your stores should have a set of procedures in place for when an employee injuries themselves on the job. The manager should know they are responsible of handling the situation so that the employee is treated quickly and effectively so that [...]
https://vimeo.com/388713186 CLICK HERE to register and complete the training.
Ensuring your customer’s safety is the one of the most important things that you must do as an owner. Customer safety can take many forms, ranging from clear and clean parking lots, dry floors, proper traffic patterns, food quality, and a host of other items. Read more.
Keeping your parking lots in good condition can not only present a good impression for your customers – one where your restaurant has high standards of maintenance and cleanliness, but also can help prevent slips trips and falls, struck by vehicles, and protect vehicles themselves by reducing claims for damage due to pot holes. Read [...]
Violence Prevention and Proactive Action Related Information: Crime, People, Property/Liab., Security Tough economic times can unfortunately bring more criminal activity to restaurants. Crime can be categorized as a robbery, domestic violence against an employee, or an assault or robbery that occurs on your property— even when none of your employees are involved. Sometimes, simply because [...]
Put A Robbery Policy In Place Now Related Information: Crime, People, Property/Liab., Security Make sure employees follow your crime and violence related policies at all times. Remember even the basics, like if a person has caused trouble in the past returns to the store, that person shouldn’t be ignored by an employee. Based on knowing [...]
Learn about the importance of Personal Excess for Owner/Operators
Offering a retirement plan like a 401K can be one of the most challenging, yet rewarding, decisions an Owner/Operator can make. The employees participating in the plan, their beneficiaries, and the employer benefit when a retirement plan is in place. Administering a plan and managing its assets, however, require certain actions and involve specific responsibilities. [...]
Effective training which is fun and impacts everyone behavior is key.
Dealing with unruly customers is a difficult task, but one that has to be managed properly through employee training.
Preventing and reducing struck by motor vehicle accident is fairly easy, as long as you enforce these simple steps
Intelligent vaults allow funds to be electronically credited to the owner/operators bank account as soon as cash is deposited into the stores depository safe.
You are required to make sure safe practices are part of your everyday operations which involves promoting a culture which values an enthusiastic and safety-conscious workplace. In this video, learn some simple ways to get more involved in upgrade your safety culture, to prevent injuries and improve the bottom line.
Profit Sheets outline the top 10 major cost drivers for Owner/Operators in regard to employee injuries. Effective hiring practices is your first opportunity to find the best, safest people for your team. Hiring methods, and training materials are reviewed on this sheet.
Article discussing the crucial importance of managerial accountability. Includes information on inspections, documentation, investigations, and other timely techniques.
An overview of a sample robbery policy, plus an attached for for all employees to sign. By formalizing training to employees, you can reduce exposure to the possible tragic consequences of robberies.
Article on the importance of hiring the right people, as well as a large selection of resources to assist in hiring good employees. Includes information on approved background check vendors, plus state specific information.
Article on maintenance employees, and how their injury cost and frequency is much higher than any of the other employee classifications. Article reviews specific injuries and causes, as well as ways to reduce exposure to serious injuries amongst your maintenance workers.
Article injury and illness exposures to Hand Held Order Takers (HHOT), and ways to ensure that they stay safe while outside.
Graphical analysis of maintenance employee injuries as compared to other classifications, and methods to reduce injury exposures to your maintenance employees.
A safety culture is the same as the culture of quality at McDonalds. Once in place, employees know what is expected of them, and work that way without being told. Article discusses ways to create an effective safety culture at your stores.
Program to assist in identifying light duty jobs for employees, after they are injured. Includes a list of jobs for virtually all types of doctor's restrictions.
Ways to recognize fraud, and how to report to your insurance company so they can investigate the claim properly.
A review of why people have back injuries (hint - its not just the weight of the object lifted), and how to prevent back injuries. Note - in many areas, strains have now passed slips and falls as the number one employee injury type.
Article on how to reduce exposure to fraudulent Worker's Compensation claims. Expands into investigation, claims reporting, hiring of the right employees, and training.
Hiring day means that you may have many, untrained workers on-staff at once. Article discusses ways to train employees, plus documentation to ensure that you train the right way, every time.
How to properly train new employees to ensure safe work, and reduction in overall injuries. New employees constitute the highest injury rates.
Sample orientation checklist. Using documented inspections helps to ensure quality and uniformity of training.
Ways to recognize the various types of Worker's Compensation fraud, and methods of prevention.