Introduction Maintaining a welcoming and comfortable atmosphere is crucial for the success of any restaurant. However, the presence of homeless individuals, often referred to as vagrants, around restaurant premises can pose challenges to creating such an environment. Addressing this issue requires a delicate balance of compassion, community involvement, and effective strategies to ensure a positive [...]
Running a successful business involves more than just providing quality products and services; it also requires meticulous attention to customer incidents that occur on your property. Whether you manage a retail store, a restaurant, a hotel, or any other type of establishment that welcomes customers, documenting these incidents is a crucial aspect of ensuring customer [...]
Restaurant environments can be bustling and demanding, with a mix of customers, staff, and high-pressure situations. However, ensuring a safe workplace is crucial for the well-being of employees and the overall success of the establishment. One major concern is workplace violence, which can have detrimental effects on both employees and customers. By implementing proactive measures [...]
1.) Cyber incidents 2.) Business Interruption 3.) Macroeconomic Developments 4.) Energy Crisis 5.) Changes in Legislation and Regulation 6.) Natural Catastrophes 7.) Climate Change 8.) Shortage of Skilled Workforce 9.) Fire, Explosion 10.) Political Risks and Violence Source: 2023 Allianz Global Corporate & Specialty Note: This data will be updated annually and above is most current.
What is Spoliation? Spoliation is the destruction of evidence, whether negligent or intentional, that should be preserved for a lawsuit. Depending on the jurisdiction, a spoliation claim may be brought as an independent cause of action or may be raised as the basis of a discovery dispute or seeking an adverse presumption against the [...]
Courts across the country have long held that the obligations of an owner or manager of a commercial property that is open to customers include a duty to ensure the customer’s safety, while they are on the premises. Similar duties exist in every state that require commercial vehicle owners to ensure those vehicles are maintained [...]
Not long ago, I saw a football player working out hard in a gym during the offseason. He was wearing a t-shirt that read, “Championships are won in the offseason.” I found the sentiment profound and surprisingly applicable to the defense of personal injury cases. Our cases are often won or lost before a lawsuit [...]
Maintenance is key to preventing trip and falls on your property. Potholes, broken curbs, or uneven surfaces could cause someone to trip and fall. Something else to consider is making sure there is clear visual distinction between walking surfaces and any steps or change in elevation. An easy way to make sure your customers don’t [...]
It’s difficult to oversee day-to-day activities across all of your stores. It’s even more challenging to be physically on location managing critical claims, which require more time and money. The bottom line: customer and employee incidents can result in liabilities, hindering profit margins if measures are not in place to protect you from damages [...]
Trash handling in quick-serve restaurants hasn’t changed since the industry began. Every year, millions of trash bags are moved from dining rooms to dumpsters. But one of the things that few think about, until it becomes a problem, is safety issues surrounding the trash handling process. The problems, once you dig into the data, are [...]
Is your restaurant prepared for a power outage? What about a flood caused by faulty sprinklers? Situations like these can cause both property and reputation damage and put your employees’ and customers’ safety at risk. Don’t be caught unaware during a business interruption. Through business continuity planning and management, incident response, emergency messaging, and more, [...]
Social inflation is the trend of rising insurance costs due to increased litigation, plaintiff-friendly judgments and so-called “nuclear” jury awards – also shows no signs of slowing, and litigation funding is an added concern for insurers (insurance companies and insurance markets). With the rise in inflation, claim costs in several lines of coverage including commercial [...]
PACK-A-DRUM trash deflation systems could cut your waste hauling bills by 40-60% with No-Investment Needed. Pack-A-Drum users have saved over $96 Million in waste costs! If this solution can put a dollar more to your bottom line, would you give us a quarter? This PATENTED deflation and compaction waste volume reduction system: Improves employee safety [...]
Company Overview Squadle is a technology company committed to delivering flexible, user-friendly applications that enable multi-unit operators to simplify complex operations and streamline food safety and compliance. By combining its proprietary digital checklists, patented sensor automation, and machine vision technology with its customer-first approach, Squadle delivers intuitive, out-of-the-box ready products. Safety Benefits Squadle’s Digital Checklists [...]
Innovating Your Image, Floor Safety, and Sanitation with Aramark Active Floor Care™ Help transform your passive floor into a dynamic system with Aramark’s Active Floor Care™ with D2™ Convertible Flooring™. Magnetic force helps anchor the sleek Top in place, creating a remarkably stable surface. The textile Top helps trap dirt and moisture, helping keep your [...]
Implementing these extra precautionary measures is another way employees can feel good about where they work, and customers can trust their favorite food/ beverage is being prepared by healthy crew members. This is one of the many ways everyone is doing its part to help stop the spread of COVID-19 at this critical time. — [...]
Active shooter events in the United States have risen dramatically in recent years. This webinar, hosted by the National Restaurant Association in partnership with JacksonLewis discusses: Key components of an active shooter response policy. Law enforcement recommendations. Potential workplace violence indicators. Steps to address previous violent behavior or indicators of violence. Actions to prevent and [...]
Establishing a safety and health program in your workplace is one of the most effective ways of protecting your most valuable asset: your workers and customers. Losing workers to injury or illness, even for a short time, can cause significant disruption and cost—to you as well as the workers and their families. It can also [...]
Most people don’t realize that entertaining guests at your home can expose you to potential insurance claims. If someone is injured on your property you can be held liable for their medical expenses, lost wages and even future lost wagers. Examples of some common clams are: A friend can slip or trip and fall on [...]
Sample image/messaging you can use on Amazon, etc. to get custom wall signs made for your restaurants. Click to download PDF sign.
Click to view PDF file.
Report maintenance issues to management immediately Check equipment and furniture regularly for damage Take damaged equipment or furniture out of service or block area off completely with a cone, sign, and warning tape Inspect toilet paper dispensers, toilet seats, changing tables, high chairs, and bathroom door finger guards regularly If you see spills on the [...]
Slips and falls: protecting our customers Put out wet floor signs immediately when any spill is noticed Replace a-frame caution signs with taller cone type Warn customers of wet areas – guide them around the area Use dry mops to quickly dry floors Clean up dropped food items promptly Always mop with clean water Click to [...]
Your safety – we care about you Dry wet floors immediately Lift safely – protect your back Use personal protective equipment to prevent injury Drive safely – no texting – stay focused on the road Report all unsafe conditions and broken equipment to a manager immediately so it can be properly disposed of Click to [...]
Preventing Beverage Burns Carefully and securely attach lid by pressing it firmly onto the cup and running your thumbs along the edge of the lid Take care to avoid splashing yourself or others Never pick up or hold the cup by the lid Ensure careful & proper hand-off to the customer Click to download the [...]
Preventing Slip And Falls Never walk past a spill stop Mark with wet floor cone, clean, and dry Be ready for rain and snow Use dry mops to clean up moisture tracked into the restaurant Keep sidewalks and parking lots free of ice and snow At a minimum, have enough wet floor signs out for all [...]
Click to download PDF.
When placing cameras, you want to eliminate any “blind spots” and also focus on covering areas that will provide value (i.e. high foot traffic versus bare walls).
When PRESSURE WASHING, be sure to ALWAYS DO THE FOLLOWING: Wear a bright colored Safety Vest – REQUIRED Mark off area with Safety Cone(s) to protect the employee – REQUIRED Watch for vehicles - REQUIRED Take breaks often – See the Pressure Washers Instruction Manual – REQUIRED Pressure wash during slow times. If you are [...]
Every day, your restaurants should be using Wet Floor Signs to warn customers of wet areas from mopping, spills, washing of hands in bathroom, or outside water that may be tracked into the lobby due to rain or snow. The improper use or lack of wet floor signs can create more danger than the hazard [...]
Winter Maintenance to Prevent Potential Hazards Winter months in cold climates can present special hazards for your customers and crew members. Take precautions to prevent potentially hazardous conditions or address those that develop. Building Exterior Maintenance In winter months, it is especially important to maintain the exterior of your restaurant when the cold and [...]
Preparing, Responding, and Recovering from Emergencies and Natural Disasters If a natural disaster hits, we want to help our customers take the steps to help keep their doors open. A business that can't open after a disaster loses money daily. Click here for more information
April 20, 2015 Sweet Tea Cleaning Procedures Reminder Serving customers safe, high quality food and beverages is a top priority. We have recently seen sweet tea complaints, specifically involving customers alleging that their tea has a cleaning chemical taste. Please review the operations procedures highlighted below and ensure that they are being properly followed at [...]
Paying for Your Subcontractor’s Back Strain An Owner/Operator hires a carpenter to perform light trim work. While on a ladder, the carpenter spots a bee’s nest and is startled and falls, severely injuring himself. The claim, which totaled in excess of $300,000, is then filed with the Owner’s insurance carrier, and not with the carpenter’s [...]
https://vimeo.com/388713186 CLICK HERE to register and complete the training.
For the Latest On ADA – Please visit www.ada.gov
3 tips to ensure clean and sanitary food-contact surfaces Cleaning and sanitizing food-contact surfaces is one of the most important steps to prevent foodborne illness. Here are a few reminders to protect guests: Reinforce the need for vigilant cleaning and sanitizing practices. Pathogens can spread to food from equipment that hasn't been properly cleaned and [...]
Ensuring your customer’s safety is the one of the most important things that you must do as an owner. Customer safety can take many forms, ranging from clear and clean parking lots, dry floors, proper traffic patterns, food quality, and a host of other items. Read more.
Keeping your parking lots in good condition can not only present a good impression for your customers – one where your restaurant has high standards of maintenance and cleanliness, but also can help prevent slips trips and falls, struck by vehicles, and protect vehicles themselves by reducing claims for damage due to pot holes. Read [...]
Learn about the importance of Personal Excess for Owner/Operators
Here are some key safety responsibilities that you can leverage or post for crew and management
Offering a retirement plan like a 401K can be one of the most challenging, yet rewarding, decisions an Owner/Operator can make. The employees participating in the plan, their beneficiaries, and the employer benefit when a retirement plan is in place. Administering a plan and managing its assets, however, require certain actions and involve specific responsibilities. [...]
The US has now approved the Rapid Mop System from SYR (pictured below). This product is designed to provide quick and efficient floor cleaning when traditional mopping is not applicable – maybe for spot cleaning, etc. Contact SYR for more information.
Screws and bolt become loose over time or even fall out. Be sure to have maintenance check regularly every table, chair, door hinge, toilet seat, toilet paper holder, etc. making sure all the screws are in place and properly tightened. If you have not done this check in a while, act now.
A loose toilet seat can cause injuries to both customers and employees. Toilet seats should be checked daily to ensure they are secure and fastened.
Every day, your restaurant is probably using Wet Floor signs to warn customers of a wet area from mopping, a spilled drink, or outside water that may have been tracked in due to rain or snow.
There are more than 1 million restaurant locations in the United States, which employ more than 15 million people. Restaurant owners have countless responsibilities. They have to have enough people dining to turn a profit, hire and fire staff, ensure clients are happy and maintain the operations of the business. One thing that restaurant owners [...]
As a restaurant manager or owner, you’re aware the importance in safety related to food
Properly cleaning beverage towers according to schedules is important for many reasons
Bent and loose drain grates are often visible, but many times they are left unrepaired or not appropriately replaced. In those cases, employees or customers can trip or fall and be seriously injured. Here are some helpful ways to stay on alert and prevent this from happening in your store.
Effective training which is fun and impacts everyone behavior is key.
Dealing with unruly customers is a difficult task, but one that has to be managed properly through employee training.
The bulk tea system must be properly serviced to ensure safety
Security is important in preventing serious injuries and loss of profits. Ensure you are at least following these basics.
Learn about a recent study related to hand washing. It is important to check your hand washing procedures and enforcement methods to help prevent food related sickness.
Objective: To identify contributing factors to foodborne illness outbreaks in food-service facilities and to describe the characteristics, policies and practices of those facilities. Food-service facilities include restaurants, delis, cafeterias, schools, nursing homes, etc. Study results: Environmental assessments conducted as part of 154 foodborne illness outbreak investigations in food service establishments provided data on a number [...]
When an outbreak happens, sales may drop overnight. Are you prepared to pay the continuing expenses, deal with ill customers, the health department and the media? Read the below article to learn more about the potential costs and consider buying insurance for this business risk.
ABCO Cleaning Products has developed an innovative floor cleaning program that combines state-of-the-art industry fiber technology with ergonomic tool design; color coded, simple to use, and with superior results, This has proved to yield cleaner, less slippery floors for your customers and crew. Watch the video, call Chris, or click on the below items to [...]
Dry Floors- Keep floors dryer and safer with this new low cost solution
Dry Floors- Keep floors dryer and safer with this new low cost solution
Intelligent vaults allow funds to be electronically credited to the owner/operators bank account as soon as cash is deposited into the stores depository safe.
In prior winters, the most costly Owner/Operator claims occurred from employees slipping and falling on snow and ice in the parking lot. Learn how to prevent issues for your employee's and customers.
As you know, insurance is not a commodity and the price you pay is determined by you and your peers. What are you doing to minimize your claims?
Door hinge gaps cause over 300,000 hand injuries to children every year across the USA resulting in over 15,000 finger amputations. Learn More About Solutions by Clicking Below
Safety video on the importance of a driver safety policy. Also includes references to where a free, example policy can be downloaded.
Procedures for cleanup of a broken lightbulb, and potential mercury exposure.
Overview of lockout tagout procedures, expanded to include chairs and tables, flooring, restroom equipment, etc. Methods to reduce injuries with your employees and customers.